Skip to Content

​

FREE Shipping on Part & Outlet Orders Over $75.00
English (US)

Shipping Guidelines for Outlet and Part Items


Located in Slidell, Louisiana, CoralVue's warehouse strives to deliver your orders promptly. We partner with well-known carriers like FedEx and USPS to deliver your packages. Processing times may vary by order type, but if there are delays or out-of-stock items, we will keep you informed. We process all orders within 2-5 business days (excluding weekends and holidays) after your order is placed. Once your order has been processed and shipped, you will receive a confirmation email with tracking.

Warehouse

Important Details:


All orders are processed within 2–5 business days (excluding weekends and holidays) after you have placed your order. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.


Please note that processing time is separate from shipping time. During sales, holidays, or periods of high order volume, processing times may be slightly longer.

Shipping FAQs

Answers to common shipping questions, from tracking delays to damaged packages.

Please report any damages to our office within 48 hours of receiving your products. You can notify us at Support.Coralvue.com or phone (985-781-9078). Please comply with this requirement to avoid credit denial.

If your package is missing, here are the steps you can take:


  1. Start by searching your surroundings. Check behind and under objects, ask your neighbors, contact your apartment office, and search any previous addresses you may have had.
  2. Locate the tracking number and check the delivery details. Make sure that the package was delivered and where it was left.
  3. Get in touch with customer service and file a report or claim.
  4. Wait for 36 hours after the expected delivery in case it appears.
  5. Contact the shipping carrier, as they can work with the retailer directly on the matter.
  6. Call the non-emergency line to file a police report. Provide as many details as possible, including photos and video if you have security camera footage.


Please note that ALL "Stolen Package" claims submitted to CoralVue require a copy of the police report.

We ship all international orders through FedEx, UPS, or the US Mail service. Please note that the US Mail service is a bit risky and we can only insure the package. If there is any damage, you will have to file a claim with your carrier, which can be a time-consuming process.


Please note that Free Shipping is not available for orders placed from international locations, APO addresses, and the states of HI, PR, and AK.

You can enjoy free shipping as long as your order is worth $75 or more and your shipping address is within the contiguous United States. However, please note that certain items are not eligible for free shipping, including commercial equipment, salt, select heavy or oversized hardscape items, or select sumps and aquariums. Please note, this free shipping promotion only applies to consumer outlet and part orders. For wholesale order shipping promotions, visit CoralvueWholesale.com/Wholesale-Shipping.

While we strive to deliver your shipment as quickly as we can, CoralVue cannot assure a specific shipping date during inclement weather. Delays may occur due to unforeseen adverse weather conditions. We thank you for your understanding and patience during these instances.