Abyzz Hydraulic Design Tool

WARRANTY & SUPPORT

Abyzz Pumps Limited Warranty

Thank you for choosing Abyzz Pumps. We are committed to providing you with high-quality products and exceptional customer support. To ensure you receive the full benefits of our product warranty, please read the following information carefully.

1. Warranty Coverage

Abyzz Pumps (motor block and driver ONLY) are backed by a 10-year limited warranty that covers defects in materials and workmanship under normal use and maintenance. This warranty provides repair or replacement of the defective motor block and driver ONLY at Abyzz's discretion.

Our warranty policy ensures the quality and durability of our products; however, it does not extend to wearable parts that naturally degrade over time due to regular use. Wearable parts include, but are not limited to, filters, seals, gaskets, volutes, fuses, adapters, bearings, impeller wheels, mounting brackets, and other components subject to routine wear and tear. These items are considered maintenance components and require periodic replacement to ensure optimal performance. For further details on which parts are classified as wearable, please refer to our product manual or contact our customer support team.

2. Warranty Registration

To activate your 10-year limited warranty, you MUST register your pump directly with Abyzz. Warranty registration is mandatory; pumps not registered within 30 days of purchase are not eligible for warranty coverage.

To Register Your Pump:

• Visit our website at https://abyzz.com/en/pages/contact.
• Complete the online registration form with your pump's serial number, purchase date, and other required details.
• Alternatively, you can contact our customer service team at [email protected] for assistance with registration.

3. Warranty Terms

- Duration: The warranty is valid for 10 years from the date of purchase, provided the pump is registered as required.

- Coverage: The warranty covers defects in material and workmanship. It does not cover damage caused by misuse, neglect, unauthorized modifications, or failure to follow the provided installation and maintenance instructions.

- Non-Coverage: This warranty does not cover consumable parts or items damaged due to improper installation, environmental factors, or accidents.

4. Warranty Claims

To make a warranty claim, please contact Abyzz Pumps Customer Service. You will need to provide proof of registration and proof of purchase. If the claim is valid, Abyzz will repair or replace the defective part or pump at no charge. 

5. Non-Transferable Warranty

Please note that this warranty is non-transferable. It is only valid for the original purchaser of the pump and cannot be transferred to subsequent owners.

6. Limitations of Liability

Abyzz Pumps' liability under this warranty is limited to the repair or replacement of defective parts. We are not liable for any indirect, incidental, or consequential damages arising from the use of the pump.

7. Contact Abyzz

For any questions or to initiate a warranty claim, please contact:

Abyzz Pumps Customer Service 

Email: [email protected]

Website: www.abyzz.com