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Frequently Asked Questions (FAQ)

   Below, we've compiled our most common questions and answers. If you can't find the information you're seeking, feel free to reach out; we are always happy to help.

About Purchasing & Availability


CoralVue is a distributor of some of the world's best aquarium brands, and we proudly support the network of authorized retailers who carry our products. For the majority of our catalog, we direct you to a local fish store or authorized online retailer who can provide the expert advice, hands-on support, and warranty service you deserve.


However, we do sell a select range of items directly from our website including outlet deals like open box and closeout items, replacement parts, and CoralVue branded merchandise. For everything else, use our dealer locator to find an authorized retailer near you.

Use our dealer locator on the Where to Buy page. Simply enter your zip code and filter by brand to find an authorized retailer near you.

You can reach our team​ at Support.Coralvue.com or visit our Contact Us page. We're available Monday-Friday from 9 AM to 5 PM Central Time. We are closed during all national holidays.


Outlet & Parts Store


  • Open box items have either been opened but are unused and verified to work correctly, or have flaws on the packaging. 
  • Closeout items are end-of-line products sold at a discount while supplies last. 
  • Refurbished items have been returned, inspected, and restored to full working condition. 
  • Overstock items are excess inventory sold at a reduced price.

The majority of outlet items are backed by a warranty. Open-box products carry a standard 90-day warranty unless otherwise specified, whereas select refurbished and overstock items may be eligible for a one-year warranty. Specific warranty information is found on its product page. For more detailed information about warranties, please visit Coralvue.com/Warranty. 

We offer a 14-day return window. Returns of full-price and sale merchandise must be made within 14 days of your order date unless the item is marked "Final Sale."

New outlet items are added regularly — check back often as inventory changes frequently.

Browse our replacement parts category pages by product type, or use the search function to find the part you need. You can also visit the relevant product page directly — each one includes a tab listing the replacement parts available for purchase from us. If you're having trouble finding the right part, contact our support team at Support.Coralvue.com and we'll help you track it down.

Located in Slidell, Louisiana, CoralVue's warehouse strives to deliver your orders promptly. We partner with well-known carriers like FedEx and USPS to deliver your packages, and we use heavy-duty packaging to protect your products during the shipping process. Processing times may vary depending on the order type, but in case of any delays or out-of-stock items, we will keep you informed. All orders are processed within 2-5 business days (excluding weekends and holidays) after your order is placed. Once your order has been processed and shipped, you will receive a confirmation email with tracking.

We offer free shipping on orders over $75.00 through our store. Some exclusions may apply. Learn more at Coralvue.com/Shipping.

Once your order ships you'll receive a confirmation email with your tracking number. You can also log into your account to view order status at any time.


Wholesale Accounts


We'd love to work with you! Visit our wholesale page at coralvuewholesale.com to request an account. A member of our sales team will be in touch to get you set up.

"Our new wholesale portal is now live at CoralvueWholesale.com. Usernames and passwords did not transfer to the new ordering system, so if you haven't received your invitation yet, please reach out to your sales representative — they'll get you set up right away. You can also fill out the request form at CoralvueWholesale.com

Please contact your sales representative directly or reach us at Support.Coralvue.com and we'll get you sorted out quickly.


Products & Brands


CoralVue distributes some of the most trusted brands in the aquarium hobby, including Abyzz, Reef Octopus, Easy reefs, Fauna Marin, Dymax, IceCap, and more. Visit our Brands page to explore the full lineup.

Product instructions and setup guides are available on our Blog page and on individual product pages. Search by brand or product to find what you need.

Our expert support team is available at Support.Coralvue.com. You can also visit our Learn page for setup guides, how-to articles, and troubleshooting resources.

The warranty varies by brand and model. Please visit our Warranty page for more detailed information.


HYDROS


HYDROS products are available through our network of authorized aquarium retailers. Use our dealer locator to find a store near you, or visit CoralVueHYDROS.com to learn more.

HYDROS support is available at Support.Coralvue.com. You can also find setup guides, tutorials, and troubleshooting resources at Coralvuehydros.com/product-support.

Visit Coralvuehydros.com/product-support for a full library of HYDROS instructional guides, tutorials, and how-to videos.