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IceCap 3K

Mar 18 (7 days ago)
Icecap 3k gyre issue
Please submit a private ticket and one of our reps will be able to help you. Be sure to include proof of purchase, serial number on the back of the dry magnet and your shipping address. It make a noi...
2
Mar 15 (9 days ago)
Icecap 3k placement in corner tank
I have a 92 gallon corner tank. Where would you recommend placing the pump? If I mount it horizontally on the side I don't know that that will result in circular flow. Should I mount it vertically in ...
1
Mar 12 (13 days ago)
IceCap 1k. Pump works but screen doesn't
Unfortunately there isn't a fix and you will need to submit a warranty replacement here: https://www.coralvue.com/support/submit_ticket Have had the 1k for about 1-2 months now and its been working gr...
1
Mar 04 (21 days ago)
Icecap 3k gyre power
The pumps are strong and depending on your landscape and the type of sand you have, they may need to be moved around or throttled back in order to not create a sand storm. Hello. I just received an ...
1
Feb 20 (33 days ago)
1K gyre disassembly
I took the 1K apart and soaked it in a vinegar solution. There are 4 washers that came apart from somewhere after the soaking. The maintainence video on your site for the 3k does not address the washe...
1
Feb 07 (46 days ago)
Icecap 3k gyre
I have a 65 gallon corner overflow tank. I just purchased and set up the icecap 3k. I have it set up on the opposite end of the tank from the overflow, a few inches below the water surface. Set at the...
1
Jan 29 (55 days ago)
Cleaning IceCap 3k
I have let it soak and still it will not come apart. When I turn it on, it starts to run then stops and then there is a flashing tools icon. Is there a number to please speak to someone about how ...
5
Jan 21 (2 months ago)
Icecap 3k Gyre
Hello. So I was trying to figure out how to set my icecap to alternating gyre and it didn’t seem to work. I searched online and I found a site that said you need to purchase additional blades to work ...
1
Dec 27 (2 months ago)
Icecap 3K noisy
I have 2 Icecap 3k and 2 Gyre 250.....and the Icecap make a lot more noise than gyre.....A lot. I disassembled, cleaned, remounted......after some days, noise..... Today I noted some air bubbles insi...
8
Dec 17 (3 months ago)
Help 3k, Icecap Module and Apex
Please start a private ticket so we can help you better. We will need some personal information and this part of our support portal is public. We will get the issue resolved. Unplug the units from t...
4
Dec 12 (3 months ago)
Icecap gyre 1k extension cable availability
I’ve been watching a couple weeks and seeing the Icecap 1K/3K power supply to controller extension cable has been out of stock. I was wondering when you expect it to be in stock again? Also wondering ...
2
Nov 27 (3 months ago)
0 on the screen everything lit up help please no flow
So I set the pump in auto mode and manual it lights up everything g is good to go it’s supposed to start off at 10% then it goes away and a 0 is there I need help please. Tried unplugging g it then pl...
2
Nov 26 (3 months ago)
Keeps shutting off
Please submit a support ticket at CoralVue.com/support with your proof of purchase and the issue you are having. One of our support agents will work with you in getting your pump in operation. try run...
5
Nov 26 (3 months ago)
3k display upside down?
Had same issue, unplugging mine fixed it for me. updating firmware fixed that issue for me I have 2 of these pumps and one seems fine but the other ones display is different and seems to be upside dow...
4
Nov 19 (4 months ago)
O rings on cages
We have never seen that happen before. Can you please provide us with pictures so we can forward them to the manufacturer? Carlos, Attached are two photos for your inspection. Please advise ASAP. Th...
5
Nov 15 (4 months ago)
3k Control not work
I came home to day my pump was on but the controller won’t turn on it the pump is running on 100 % but don’t no cuz no lights on Controller If I have this correct your pump is running in the tan...
1
Nov 15 (4 months ago)
IcecCap 3k Controlelr Extension Cable
What is the length of the IceCap 3k Extension Cable? for sale here: http://www.coralvue.com/icecap-3k-controller-extension-cable As an interested customer, I think it would be really helpful if the p...
1
Nov 15 (4 months ago)
Where is the video to show how to set the circulation fans
How do you set these fans I almost blew my coral off the rocks
1
Nov 15 (4 months ago)
How to program IceCap 1k?
I purchased a 1k Gyre today, and other than the manual mode I'm lost. Is there a comprehensive programming manual somewhere? I understand how to switch parameters on each mode but no idea what recomme...
1
Nov 15 (4 months ago)
What is the technical reason for 3K not being able to stop on random mode?
Hello, While programming my 3K gyre for random mode, I realized the minimum speed for random mode is 20%. In this mode it basically fluctuates between 10% and 20%. But It cannot be set to 10% to flu...
2