Product Warranty Information

Please report any damages or losses within 72 hours of receipt. If a product is defective or missing parts, please contact us immediately. We do NOT accept damaged, used or incomplete products for refund or credit. If you or your customer has any problems with a product; please submit a support ticket at coralvue.com/support for a return authorization.

 

Terms and Conditions of Warranty 

All product warranty is under the discretion of CoralVue. CoralVue will not be responsible for warranty shipping fees for sales outside of North America. When a warranty claim is made from an international customer, replacement parts will be sent to the seller and the responsibility is the stores to forward on to their customer.  If a product requires repair, again the place of purchase will be responsible for all shipping & duty fees to and from any internation country of origin.

CoralVue reserves the right to void any warranty if improper use of the product is found; such as water damage, saltwater corrosion, salt creep, excessive heat due to improper installation, electrical surge, power failure, and improper maintenance. CoralVue reserves the right to void any warranty if improper modifications are made to any skimmer pumps. CoralVue does not cover personal injury, personal loss, or damages associated with the use of these products.

Returns and Replacements

All warranty repairs are performed by CoralVue.  If you have an issue with a CoralVue product please submit a support ticket at www.coralvue.com/support to provide a claim. If a return is required a Return Authorization number will be issued to the ticket.

Replacements
Product replacements are done at the discresion of the support representative or technician. If a product is deemed defective and replacement is needed, the product will be replaced with an equal product. In the event the product is no longer available, CoralVue will provide the customer a product of similar specifications and performance.

Shipping
Please package the returned product with peanuts, bubble wrap or other reputable proper packing material. Also include proof of purchase, a note stating the problem and provide your return address information. Once we receive the product we will repair or replace it and send it back to you in a timely manner. All items are returned via Fedex Ground or US Post Office. If you would like it overnight or second day please request expidited shipping pricing through your support ticket.

Please send the product to:

CoralVue
Attn: Returns
38190 Commercial Ct.
Slidell, LA 70458

Please make sure your return address and RA number is on the box.

*To our distributors: If any of your customers have warranted Octopus products, they must go through CoralVue as we will not accept or issue credit for used skimmers, reactors or pumps.

 

PLEASE NOTE: Product warranty is for NEW items only.
OPEN BOX DEALS do not apply and are voided of manufacturer warranty.